This document explains how to request deletion or review of data related to UnlimVPN.
Local device data
Some settings and cached information may be stored locally on your device, such as interface preferences, selected language, chosen routes, custom configuration entries, and local VPN preferences.
You can generally remove local app data by:
- uninstalling the app; or
- clearing app storage from your device settings.
Service-side data
Operational service data may include:
- connection and lease identifiers;
- route and node selection data;
- anti-abuse or security logs;
- support messages you send to us;
- limited ad event records when ad-supported features are enabled.
Deletion requests
You may request deletion of service-side data that can reasonably be linked to your use of the service by contacting:
- Support: humble.gmbh.co@gmail.com
- Legal and privacy: humble.gmbh.co@gmail.com
To help us locate the right records, include any identifiers you have available, such as device ID, approximate time of use, support thread references, or other service details.
Limits
We may retain information where reasonably necessary for security, fraud prevention, legal obligations, dispute handling, or enforcement of our terms.
Response process
We aim to review valid requests in a reasonable time and may ask for additional information if needed to verify or narrow the request.